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HP Recommended
HP Elite x2 G8 Tablet IDS Base Model

Hi,

I reset windows using the "reset my pc" option, because HP Cloud Recovery is not available on my tablet. Everything works so far, but i wondered if there were any drivers missing (which would be installed with the "real" factory reset - HP Cloud Recovery),  because Windows only installed the INF drivers. HP Support Assisant says that my current installed drivers are up to date. Can i check if there are missing drivers or have i install the Driver pack?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Did you check your notebook's support page?

 

Under the W11 driver option > Software - Security section there is a file to download the HP cloud recovery client software for your notebook.

 

HP Elite x2 G8 Tablet Software- und Treiber-Downloads | HP® Kundensupport

 

Cloud Recovery-Client

 

Dieses Paket enthält den Cloud Recovery-Client für unterstützte Computermodelle, auf denen ein unterstütztes Betriebssystem verwendet wird. Dieses Client-Dienstprogramm ermöglicht Benutzern das Herunterladen des Wiederherstellungskits aus der Cloud.

 

https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142993.exe 

 

Here is how you use that version.

 

HP Business-PCs – Verwenden des HP Cloud Recovery Clients unter Windows 11 und Windows 10 | HP® Kund...

 

If you have no devices listed in the device manager with little ! marks next to them, then you have all the required drivers for your notebook.

 

Additional software can be downloaded from the above support page.

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

Did you check your notebook's support page?

 

Under the W11 driver option > Software - Security section there is a file to download the HP cloud recovery client software for your notebook.

 

HP Elite x2 G8 Tablet Software- und Treiber-Downloads | HP® Kundensupport

 

Cloud Recovery-Client

 

Dieses Paket enthält den Cloud Recovery-Client für unterstützte Computermodelle, auf denen ein unterstütztes Betriebssystem verwendet wird. Dieses Client-Dienstprogramm ermöglicht Benutzern das Herunterladen des Wiederherstellungskits aus der Cloud.

 

https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142993.exe 

 

Here is how you use that version.

 

HP Business-PCs – Verwenden des HP Cloud Recovery Clients unter Windows 11 und Windows 10 | HP® Kund...

 

If you have no devices listed in the device manager with little ! marks next to them, then you have all the required drivers for your notebook.

 

Additional software can be downloaded from the above support page.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.