-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Clear HP laptop to sell

Create an account on the HP Community to personalize your profile and ask a question
01-25-2025 06:36 AM
Windows 11. I’ve done the settings, Reset, Remove Everything, Local Reinstall etc steps, but when it turns back on it says nothing has changed.
Someone has suggested selecting Recovery but this also hasn’t worked. I don’t want to have to take it to a repair shop when I’m just going to sell anyway what else can I do to completely wipe my laptop, ready for it to be sold?
01-25-2025 07:05 AM
If your PC is less than 5 years old, try the HP cloud recovery tool to make a bootable USB recovery drive that will return the notebook's drive to its 'out of the box' condition.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
You can download the software from the Microsoft Store:
HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store