Code 10 error - Network Adaptor Devices

[GreenKG]

I own a HP Pavilion 15 Notebook PC.

I recently just changed my internet carrier. The HP wont find the WiFi in the house. It finds everything else but that. I thought it was the internet itself, I have been through all the resets and changes, but still nothing. I was still convinced it was the carrier until my 12 year old brought his laptop out and connected to it!

So I have looked at all the support through HP followed all the steps. I have updated everything (although it all said it was on the updated version) 

I clicked on properties on the TAP Driver and saw this message:

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

I have tried to google all updates I needed bt unfortunately it goes over my head. If anyone is able to help me, it would be greatly appreciated. I will also make sure I write it down as I think this happened a few years ago.

[Raj_05]

Hi @GreenKG,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The Code 10 error in Device Manager indicates that the operating system was unable to start a hardware device, and in this case, it's related to your network adapter. Here are some steps you can take to troubleshoot and potentially resolve the issue.

Restart your computer: Sometimes a simple restart can resolve temporary glitches. Make sure to restart your HP Pavilion and see if the issue persists.

Update Network Adapter Drivers:

• Visit the HP support website and ensure you have the latest drivers for your network adapter.
• Download and install the latest drivers. Even if it says the drivers are up-to-date, reinstalling them might help.
• If you can't find the latest drivers on the HP website, you can go to the device manager, right-click on the network adapter with the issue, and choose "Update driver."

Rollback Drivers:

• If you recently updated your network adapter drivers and the issue started afterward, you can try rolling back to the previous version. In the device manager, right-click on the network adapter, choose "Properties," go to the "Driver" tab, and click on "Roll Back Driver" if available.

Uninstall and Reinstall the Network Adapter:

• In the device manager, right-click on the network adapter and choose "Uninstall device."
• After uninstalling, restart your computer. Windows will automatically reinstall the driver.

Check for Windows Updates:

• Make sure your operating system is up-to-date by checking for Windows updates. Sometimes, Microsoft releases updates that include fixes for device driver issues.

System Restore:

• If the problem started recently, you can try using System Restore to revert your system to a state where the network adapter was working.
• To perform a system restore, type "System Restore" in the Windows search bar and follow the on-screen instructions.

Check for Hardware Issues:

• If none of the software solutions work, there may be a hardware problem with your network adapter. 

Check for Software Conflicts:

• Sometimes, third-party software or security applications can interfere with network operations. Try disabling antivirus/firewall temporarily to see if it makes a difference.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support