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Crystal24
New member
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Message 1 of 2
110
Flag Post

Computer won’t connect to wifi at all

HP Recommended
HP 15 Notebook PC
Microsoft Windows 8.1 (64-bit)

I got a hand me down computer today, and I’ve been setting it up. But when I try to connect, I get the message “can’t connect to network” without any explanation why. Any tutorials on how to fix this use either outdated updates with user interfaces I don’t have, or a setting I don’t have either. I just reset the computer so I could actually log in, so its basically a blank slate.

1 REPLY 1
Lil_Boy_Blue
Level 12
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Message 2 of 2
Flag Post
HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

Try a command prompt....

C:\>ping 127.0.0.1

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\>getmac

Physical Address Transport Name
=================== ===============
48-48-48-48-48-27 \Device\Tcpip_{}
BB-BB-BB-BB-BB-28 Media disconnected
48-48-48-48-48-28 Media disconnected

 

Is a simple start, and there's loads more we can try.

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