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LiamJConn
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Computer won’t go to sleep

HP Pavilion Laptop 14-ce0xxx
Microsoft Windows 10 (64-bit)

I have an issue with my computer that won’t go away. I recorded a video to explain my problem: https://youtu.be/CtoRvURSu34

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Computer won’t go to sleep

@LiamJConn Greetings from the HP Community!

There are a few fixes available to ensure the device goes into sleep mode:

 

Fix 1 – Power Options

  1. Select the “Start” button, then select “Settings” (gear icon).
  2. Select “System“.
  3. Select “Power & sleep“.
  4. Ensure the “Sleep” setting is set to a desired value.
  5. Select “Additional power settings” in the right pane.
  6. Select “Change Plan Settings” next to the option that you have selected.
  7. Select “Change advanced power settings“.
  8. On the “Power Options” screen, you want to expand each setting and ensure that they allow the computer to go to sleep mode. In my case, the setting under “Multimedia settings” > “When sharing media” was set to “Prevent idling to sleep“. I had to set this to “Allow the computer to sleep“. If you’re feeling lazy, just hit the “Restore plan defaults” button and that should toggle all items to where sleeping is allowed in Windows 10.

Fix 2 – Sensitive Mouse

If you have a sensitive mouse, any vibration near your PC could be keeping your machine awake. Try these steps to prevent the mouse from waking your machine.

  1. Select the “Start” button, then type “device“.
  2. Open “Device Manager“.
  3. Expand the “Mice and other pointing devices” section.
  4. Right-click on the mouse you are using, then choose “Properties“.
  5. Select the “Power Management” tab.
  6. Uncheck the “Allow this device to wake the computer” box, then select “OK“.

Fix 3 – Network Adapters

These steps are the same as Fix 2, only you’re checking under “Network adapters”.

  1. Select the “Start” button, then type “device“.
  2. Open “Device Manager“.
  3. Expand the “Network adapters” section.
  4. Check under each of the options by right-clicking and selecting “Properties“.
  5. Uncheck the “Allow this device to wake the computer” box, then select “OK” for each network card.

Keep us posted,

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Have a great day!

Riddle_Decipher
I am an HP Employee

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