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‎05-09-2017 10:33 AM - edited ‎05-09-2017 10:35 AM

HP Recommended
Product: Elitebook 840 G1
Operating System: Microsoft Windows 10 (64-bit)

My Elitebook 840 G1 doesn't pair with JBL Charge 3 bluetooth speaker. The speaker doesn't show up when the computer is searching for bluetooth devices. My bluetooth headphones (non-JBL) show up but the JBL speaker doesn't. I tried everything, updated the drivers of the wireless adapter, other bluetooth drivers, etc. I checked all the settings, etc. Please help.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-09-2017 11:10 AM

HP Recommended

Hi,

 

Please do not try to fix your computer, fix your speakers. Your computer works with other Bluetooth devices.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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5 REPLIES 5

‎05-09-2017 10:37 AM

HP Recommended

Hi,

 

Welcome to HP Support Forum. Please check the speakers manual and allow your them to be discoverable.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-09-2017 10:44 AM - edited ‎05-09-2017 10:45 AM

HP Recommended

The JBL speaker is discoverable - my phone has no problem connecting to it.

 

Device Manager says that all bluetooth devices are working properly.

Also, I tried everything (except system restore) written here - https://support.hp.com/in-en/document/c01590950

 But nothing works.

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‎05-09-2017 11:10 AM

HP Recommended

Hi,

 

Please do not try to fix your computer, fix your speakers. Your computer works with other Bluetooth devices.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-09-2017 01:24 PM - edited ‎05-09-2017 01:26 PM

HP Recommended

Okay, I checked the manuals once again and found that there was a button I should have pressed. Strange that my phone found the speaker without me pushing the button. Anyway, I got the problem fixed!!! 🙂 Everything is working now. Thanks!

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‎05-11-2017 01:03 PM

HP Recommended
@avizzor wrote:

Okay, I checked the manuals once again and found that there was a button I should have pressed....

Hi,

 

That button is to allow the speakers are discoverable.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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