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‎11-08-2017 08:28 PM

HP Recommended
Product: HP Spectre x360 15in
Operating System: Microsoft Windows 10 (64-bit)

Ok so I recently bought dongle that goes into my usb-c port and gives me 3 usb ports and an ethernet port.  The USB ports all work great however whenever I plug an ethernet cable into the dongle it will not give me internet.  Nothing HAPPENS.  Please help me to fix this problem. 

6 people had the same question
4 REPLIES 4

‎11-08-2017 10:02 PM

HP Recommended

@Calvin1

 

What is the model/product of your USB-C adapter ? You may need driver for it. I'm using the following adapter and it works great

 

               https://www.startech.com/au/Cards-Adapters/USB-3.0/Hubs/3-port-usb-3-hub~HB30C3A1GE

 

At the begining I used the followning adpater which came with my loan HP x360 machine

 

             http://store.hp.com/us/en/pdp/hp-usb-type-c-to-rj45-adapter

 

But sometimes I need more USB 3.0 ports therefore I bought the Startech one.

 

Regards.

 

BH
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‎11-09-2017 12:56 PM

HP Recommended

https://www.amazon.com/gp/product/B071LR1PH4/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1

 

that is the model of the one that i bought.  You are saying that you have used these other ones with the hp spectre x360 without any problems?  those are rather expensive and if i can utilize the one i have i would like to. 

1 person found this reply helpful
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‎11-09-2017 03:26 PM

HP Recommended

Hi,

 

As mentioned above. You need to find out its brand and model and download driver for it from vendor's site.

 

Just FYI.

 

I did test few of them

 

(a) Drivers will make many differences,

(b) No name can't compare with brnd name.

 

Regards.

BH
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1 person found this reply helpful
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‎11-09-2017 10:38 PM

HP Recommended

yea i put the link to the adapter i bought.  It says that it doesnt need a driver?

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