cancel
Showing results for 
Search instead for 
Did you mean: 
traveler24
New member
1 0 0 0
Message 1 of 2
117
Flag Post

Connect Printer to Wifi

HP Recommended
Hp Deskjet 2549
macOS 10.15 Catalina

I need to connect my printer to the wifi. However, I must register the MAC address of the printer to a website in order to use that wifi. The MAC address is not on the back of the printer. And to find the MAC address through HP Smart, it must be connected to wifi. However I cannot connect it to the wifi as it must be registered. I would greatly appreciate another solution to find the MAC address or any way that would complete the setup! 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,993
Message 2 of 2
Flag Post
HP Recommended

@traveler24 Here's what we suggest you do to resolve the issue,

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign manual IP address and that should fix the issue.

Check the network configuration or print the wireless test report

To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch Setup , select Network, and then select Print Network Settings.

 

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

Click here to find, download and install printer driver.

You can refer this HP document for more assistance:- Click here

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation