Connect laptop to my mobile hotspot

[Koystory]

My laptop says it’s connect to my mobile hotspot and my mobile phone says it’s connected but I still have no internet 

And yet I’m on the internet internet in my phone 

[Max3Aj]

Hi @Koystory,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY x360 14-inch 2-in-1 Laptop shows that it's connected to your mobile hotspot but has no internet, try the following troubleshooting steps.

Check if Other Devices Can Connect

• Try connecting another device (like a tablet or another laptop) to your mobile hotspot.
• If other devices also have no internet, the issue is likely with your phone’s hotspot settings or mobile data.

Forget and Reconnect to Hotspot

1. On your laptop, go to Settings > Network & Internet > Wi-Fi.
2. Find your hotspot name, click it, and select Forget.
3. Reconnect by selecting the hotspot and entering the password again.

Restart Your Devices

• Restart your laptop.
• Restart your phone (this refreshes the mobile network connection).

Check Mobile Hotspot Settings on Your Phone

• Ensure mobile data is turned on.
• If your phone has a data saver mode, turn it off.
• Make sure hotspot sharing settings allow all devices to connect.

Run Windows Network Troubleshooter

1. Go to Settings > Network & Internet > Status.
2. Click Network troubleshooter and follow the prompts.

Check Laptop's Network Configuration

Open Command Prompt (Win + R, type cmd, press Enter).

Type:

ipconfig /release
ipconfig /renew

Press Enter after each command.

Then type:
netsh winsock reset
 

Press Enter, then restart your laptop.

[Max3Aj]

Disable and Re-enable Wi-Fi Adapter

1. Open Device Manager (Win + X > Device Manager).
2. Expand Network Adapters.
3. Right-click Wi-Fi Adapter and select Disable.
4. After 10 seconds, Enable it again.

Check for Network Driver Updates

• In Device Manager, right-click your Wi-Fi adapter and select Update driver.
• Choose Search automatically for drivers.

9. Check Your Phone’s Network Type

• If you’re on 5G or LTE, try switching to 3G or vice versa.
• In hotspot settings, try switching the band from 5 GHz to 2.4 GHz (some laptops struggle with 5 GHz).

10. Reset Network Settings (Last Resort)

• On your laptop:
  Settings > Network & Internet > Advanced network settings > Network reset.
• On your phone:
  Go to Settings > Reset > Reset Network Settings (this will remove all saved Wi-Fi and Bluetooth connections).

Still Not Working?

• Try a USB tethering connection instead of Wi-Fi.
• Check if your mobile carrier limits hotspot usage.
• Test a different hotspot (another phone or device) to see if your laptop can connect.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Max3Aj

HP Support