cancel
Showing results for 
Search instead for 
Did you mean: 
ehudg
New member
2 1 0 0
Message 1 of 2
120
Flag Post

Connected, but no internet on Wi-Fi and LAN

HP Recommended
Pavilion 15t-cs200 CTO

Hello,

For the past few days, my Pavilion 15t-cs200 CTO has intermittently lost internet while maintaining network connection on both Wi-Fi and LAN. This issue has occurred on multiple private networks in different regions of my state and I am the only device to ever have problems. As of yesterday morning, I could not connect to the internet at all. I have tried many of the steps that the HP virtual agent walks me through, such as: updating system bios, updating drivers, disabling and reinstalling hardware, flushing DNS connections, and disabling firewall protection (just to name a few). None of these approaches have fixed my issue in its entirety.

 

I can no longer access my remote desktop required for work and with university starting up in a week, I need this issue fixed as soon as possible. I cannot bring a laptop with no internet to a virtual classroom haha.

 

Purchased this laptop on July 28, 2019. Warranty expired August 13, 2020.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,064 1,097
Message 2 of 2
Flag Post
HP Recommended

@ehudg

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays.
  5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

  • The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

  1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
  2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
  3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
  4. When the Installation is completed message displays, click OK.
  5. Close all open applications, restart your computer, then try connecting to the Internet again.

If the test passes, try these steps:

  • From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Double-click Network adapters. Right-click the name of your wireless network adapter, and then select Uninstall.
  • Click here: https://support.hp.com/in-en/document/c03535285 to complete the troubleshooting steps.

If the test passes, try these steps:

  1. Open Start.
  2. Search for Device Manager and click the top result to open the experience.
  3. Expand the category with the device that you want to roll back.
  4. Right-click the device, and select the Properties option.
  5. Click the Driver tab.
  6. Click the Roll Back Driver button.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation