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‎04-29-2025 08:48 AM - edited ‎04-29-2025 09:02 AM

HP Recommended
Product: HP ZBook Power 16 inch G11 A Mobile Workstation PC (9A817AV)

Laptop: HP ZBook Power 16 inch G11 A Mobile Workstation PC

Windows 11 version 24H2

 

Since September I have been having issues with my Bluetooth driver. A Windows update installed (back in September) after which my Bluetooth headphones JBL TUNE760NC (and any other headphones or earphones, I tried about 5 different pairs) connect to my laptop, but as soon as any sort of music or video starts playing, my laptop gets a BSOD.

I tried re-installing the Bluetooth drivers, tried an older version of the driver, but still it will always get a BSOD. I have also tried if having an external Bluetooth adapter would fix the issue - it didn't, the laptop still got a BSOD.

Does anyone know what I can do to fix this issue? Thanks for the help in advance!

 

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