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‎01-04-2020 02:30 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hello

I have 2 printers which were installed and working well until recently. All of a sudden, the laptop wasn't finding them. So I uninstalled and tried to reinstall them. One Epson and one Canon.

They won't install. The internet seems to be working fine. I am assuming it is a laptop issue as 2 different printers are not working. I have been searching what to do but am running out of options and patience.

Can anybody help please?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2020 11:11 AM

HP Recommended
@Nattymuk wrote:

Hello

I have 2 printers which were installed and working well until recently. All of a sudden, the laptop wasn't finding them. So I uninstalled and tried to reinstall them. One Epson and one Canon.

....

@Nattymuk 

 

Both are NOT HP products Please ask those vendors.

 

I can't see any problem with more than one printer. I'm using one Canon and one Epson now, my loan HP printer was donated to charity last year.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎01-04-2020 11:11 AM

HP Recommended
@Nattymuk wrote:

Hello

I have 2 printers which were installed and working well until recently. All of a sudden, the laptop wasn't finding them. So I uninstalled and tried to reinstall them. One Epson and one Canon.

....

@Nattymuk 

 

Both are NOT HP products Please ask those vendors.

 

I can't see any problem with more than one printer. I'm using one Canon and one Epson now, my loan HP printer was donated to charity last year.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎01-05-2020 03:56 AM

HP Recommended

Thank you Banhien.

 

I believe it is a driver error. I managed to get the Epson working but still not the Canon. Do you know how I can get around the driver issue?

 

Nat

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‎01-05-2020 11:54 AM

HP Recommended

@Nattymuk 

 

Please go to Canon support page, select your printer to download drivers/software and try again.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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