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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Connection issue

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05-01-2019 05:00 PM
Have an old laptop I was given (HP15), got it home and it says that it can not find any connections (WiFi). Bottom right corner says no connection and has an Ethernet cable next to it.... I'm using my neighbors internet for the time being. So I can not connect via ethernet. What's the problem?
05-02-2019 04:45 PM
@YeastyScab Welcome to HP Forums Community!
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Meanwhile, check that the wireless key or button is enabled
Most notebook computers have a button or keyboard key to turn the wireless signal on and off. Check the button or key status to verify if the wireless signal is on.
- Locate the wireless key or button. This could be an image of an airplane or a wireless signal.
Button or key description A standalone button with an airplane. This enables or disables “airplane mode” and turns off wireless and Bluetooth on the device.
F12 key with an airplane. This enables or disables “airplane mode” and turns off wireless and Bluetooth on the device.
F12 key with wireless icon and LED. This enables or disables “wireless mode”. The LED illuminates in white or blue if active, and amber if wireless is turned off.
A standalone wireless button. This is typically located above or near the keyboard.
- Press the button once, wait 10 seconds, then observe any changes to the wireless connection icon in the notification area and to the wireless button or key LED light. If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area to see the current connection status.
If the wireless signal is turned on, try connecting to the Internet again.
If the wireless signal is turned off, press the button or key again to turn it back on, then try connecting to the Internet again.
Use the Network and Internet Troubleshooter (Windows 10)
The Network and Internet Troubleshooter tests the network for problems and attempts automatic repairs for any issues found.
- Right-click the wireless connection icon in the notification area, then select Troubleshoot problems. The Windows Network Diagnostic window opens and the troubleshooting process begins.
Figure: Taskbar and wireless network icon
NOTE: This is an image of a connected network, your icon may look different depending upon the status.
- After automated troubleshooting has completed, read the information on the screen.
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This describes problems found, fixed, or actions necessary to resolve the connectivity problems.
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When complete, follow any recommended actions and try connecting again.
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If problem persists or there were no issues found by the troubleshooter, close the results screen and continue to the next step.
IconWindows 10 Network Status Icon Description If there is a red x over the network status icon, this means that there are no wireless networks currently available.
If there is a star on the network icon, this means you are not connected to any network
Connected - No Internet access. This icon with an exclamation mark means you are connected to the network but no Internet access. You should check the router or modem to see an Internet connection problem.
A successful connection will look like this. Note, this doesn’t take the different signal strengths into account.
Let me know how that pans out,
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That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.