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‎11-04-2026 03:45 PM

HP Recommended

Kindly help with internet

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1 REPLY 1

‎11-06-2026 07:03 AM

HP Recommended

Hi @snyuma,

Welcome to the HP Support Community.

To help us understand the internet connection issue, please provide the following details:

  • Is the issue with an HP computer or HP printer?
  • What is the exact model or product number? Please do not post the serial number.
  • Are you connecting through Wi-Fi, Ethernet, or a mobile hotspot?
  • Does the device show Connected, no internet, or is the network name missing?
  • Do other devices connect successfully to the same network?
  • When did the issue begin, and were any updates or router changes made?
  • Is there a specific error message or code?

Meanwhile, restart the affected HP device and the router. Wait about 60 seconds before turning the router back on, allow the internet connection to return, and then reconnect the HP device.

Please share the above information so we can provide the correct product-specific steps.

Take care and have an amazing day!

I'm an HP Employee.


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