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‎04-25-2020 11:26 AM

HP Recommended
Product: Envy 17-K112nl
Operating System: Microsoft Windows 10 (64-bit)

Da molti mesi riscontro  sul mio PC Envy 17-k12nl e misuro con Speed Test una velocità di download molto lenta, dell'ordine di 1/2 Mbps.

A volte senza che faccia nulla la velocità aumenta a livelli normali 8/9 Mbps, ma è abbastanza raro.

Ho una connessione Fastweb con router FastGate a 30 Mbps nominali, ma mai al  di sotto dei 18 Mbps quando collegato in LAN.

La cosa strana e che quando ho la connessione wifi lenta (1/2 Mbps) , tutti gli altri dispositivi ( cellulari e altro PC HP di mio figlio) connessi alla stessa rete wifi vanno benissimo con velocità di download compresa tra 10/12 Mbps.

Quale potrebbe essere il problema  del mio PC ? Quali verifiche potrei effettuare per capire l'origine del problema ?

Grazie per l'aiuto che potrete darmi.

1 REPLY 1

‎04-27-2020 11:32 AM

HP Recommended

@Aldo551

 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question. Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region. Thank you for your understanding. HP Support Community

I work on behalf of HP
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