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08-11-2019 07:45 PM - edited 08-11-2019 08:10 PM
Every time I activate any form of internet connectivity on my laptop around 4 minutes from doing so (or the last crash) the computer crashes and displays an error message. It's usually the error above but sometimes it's different but that's rare.
As such, I can't connect to the internet at all though admittedly I haven't been able to try ethernet yet but wifi, USB connections and so on are all down.
The laptop is an HP Pavillion with an Intel Core i5. I think it's a Pavillion 15 p002nia. It started as a windows 8 then it was updated to 10. Here's a link to a few crash dumps. https://drive.google.com/file/d/10AcjWBdb2D2tKOKsgd-RPhIDBFI0owhg/view?usp=drivesdk
Solved! Go to Solution.
Accepted Solutions
08-14-2019 03:00 AM
Hi @AvalonXD
Welcome to the HP Support Community.
To better assist you - Were there any recent hardware or software changes made to the computer?
While you respond to that, try these steps -
1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.
2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").
3) Enter sfc /scannow (note the space between "sfc" and "/").
Also, try updating the computer -
Step 1 Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Download and install the BIOS from this link.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
08-14-2019 03:00 AM
Hi @AvalonXD
Welcome to the HP Support Community.
To better assist you - Were there any recent hardware or software changes made to the computer?
While you respond to that, try these steps -
1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.
2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").
3) Enter sfc /scannow (note the space between "sfc" and "/").
Also, try updating the computer -
Step 1 Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Download and install the BIOS from this link.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
08-16-2019 02:36 PM
Sorry I just saw this now. I asked this on a number of sites and updating the BIOS was one thing that I think helped a lot so I accepted that answer though I also had multiple antivirus programs and deleting one also may have solved it. Thanks a lot.