Corporate Proxy / Network Configuration Issue on HP Laptop

[Asdf833]

Dear HP Support Team,

I am using an HP company-issued laptop and facing network connectivity issues related to proxy configuration.

Currently, my system shows a proxy entry (for example: proxy.company.com:8080), but the proxy host is not resolvable, which is blocking internet access for developer tools such as Docker. Because of this, I am unable to download required images or access external registries.

I do not have a company email ID or direct IT contact details. I would like your guidance on:

• How to identify the correct proxy server address and port configured for this device, or

• How to reset/remove incorrect proxy settings if they are no longer valid, or

• The correct HP/IT support channel responsible for network or proxy configuration on this laptop.

Laptop details:

• Brand: HP

• Operating System: Windows

• Issue Type: Network / Proxy / Internet access

Please let me know the next steps or the appropriate team to contact to resolve this issue.

Thank you for your support.

Regards,

charitha doddaka

Edited

[Deep_World]

Hi @Asdf833,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

Kindly share the laptop  model Name ?

• Are you connecting from your office network, home Wi‑Fi, or a VPN?
• Do you know if your organization requires a proxy for all internet access, or is this a leftover configuration?
• Have you recently switched networks or locations where this issue started appearing?

In the meantime, here are some troubleshooting steps you can try:

 Identify Current Proxy Settings

1. On Windows, go to Settings > Network & Internet > Proxy.
2. Check if the proxy is set manually (with a host and port) or if it’s configured automatically 
3. Note down the current entry  for reference.

 Reset or Remove Incorrect Proxy

• If you suspect the proxy is invalid, toggle “Use a proxy server” to Off and test connectivity.
• Alternatively, if your company uses automatic configuration, enable “Automatically detect settings”.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World