Critical Driver Updates not installing

[jamesnel]

When running the HP Driver support, two drivers are listed as critical updates that should be installed:

1. Realtek RTL8xxx Wireless LAN Drivers
1.0.0.184 Rev.S 18.2 MB Oct 19, 2021 
2. Realtek RTL8xxx Series Bluetooth Driver
1.9.1046.3002 Rev.S 2.8 MB Aug 22, 2022 

Both were downloaded, but don't seem to install because they keep being listed as 'Critical Updates

What might be a reason for them not installing and is there a solution?

Regards

James (South Africa)

[Paul_Tikkanen · Accepted solution]

Hi:

There are newer Wi-Fi and Bluetooth drivers than the ones the HP support assistant isn't installing.

Install these drivers, restart the PC and then delete the updates from the HP support assistant menu.

Wi-Fi:

1.0.0.210

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142328.exe 

Bluetooth:

1.9.1051.3002

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142149.exe 

[jamesnel]

Thank you, Paul.  The suggested solution solved the issue.

Regards

[jamesnel]

The one critical update has reappeared.  I am asked to download and install the following:

Realtek RTL8xxx Series Bluetooth Driver 1.9.1046.3002 Rev.S Aug 22, 2022

I downloaded and ran the install, but does not resolve.

Is there another update?

Much appreciated

[Paul_Tikkanen]

You're very welcome.

If you go to the HPSA settings, change it to notify you of updates rather than downloading and automatically installing the updates.

Then you should be able to delete the update that won't install, and it won't reappear.

Now that you have the latest BT driver installed, you don't really want to go back to an older version.

[jamesnel]

thank you!  Excuse my ignorance.  I am not sure where to find the HPSA settings.  Is it on this website?

You assistance is much appreciated!

[Paul_Tikkanen]

You're very welcome.

The settings should be in the HP support assistant program that is notifying you of the updates.

Isn't that where you are getting those updates from or are you getting them from the Microsoft Windows Update?

[jamesnel]

Hello,

I go to https://support.hp.com/us-en/dashboard for my updates. 

[Paul_Tikkanen]

Unfortunately, I wouldn't know how to remove the driver update from there.

I checked one of my PC's from that link and I don't see any options to delete driver updates.

I guess you can try installing the driver directly from the link below, but it will install a slightly older version than the one I gave you.

1.9.1046.3002

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142110.exe 

[jamesnel]

Thank you.  I have installed the driver you originally sent me and ignore the HP requets to update the driver.

Regards

James