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‎07-11-2024 06:45 AM

HP Recommended
Product: HP Chromebook x360 14a-ca0000 (446M9AV)
Operating System: Chrome OS

I have been having an issue with my Chromebook connecting to my Verizon WiFi. I’ve tried literally everything possible that I’ve found online. I contacted Verizon and they did everything in their power to get it to work. WiFi will connect for a day or two and then same issue persists. Every time the error states “DHCP Lookup Failure”

2 people had the same question
1 REPLY 1

‎07-14-2024 06:16 AM

HP Recommended

Hi @cr12349,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Chromebook that gets disconnected intermittently.

 

Kindly refer to this link to run the diagnostics and confirm if the hardware is working fine.

 

Then please follow the steps below to fix the issue.

 

  • Unplug from mains power and perform a Hardware Reset
  • Settings > Advanced > Restore settings to their original defaults in case an extension is interfering
  • Powerwash in case your profile has become corrupted
  • Recovery to ensure your OS is pristine.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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