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‎10-16-2017 02:54 AM

HP Recommended
Product: HP ENVY 4520 All-in-One Print
Operating System: Microsoft Windows 10 (64-bit)

How do i connect to the Domain Name System to access Instant Ink, my laptop and printer are still under guarantee ( not even 12 month old ).

I have had to cancel my Instant Ink subscription because they cannot get access to my printer .

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2017 03:43 AM

HP Recommended

Hi

 

The DNS (Domain Name Search) is a server that translates the word "google" into an address like 8.8.8.8; and so if you know the address you do not need DNS.

 

To get access to your printer is likely to be a port forwarding and/or firewall issue.

 

EG: 

IP Address of Hp is 15.72.228.83 (Hewlett-Packard Company) IP Address of Hpinstantink is 52.35.246.106 ( Amazon.com)

 

It may be a setting in your router

Router Firewall.pngRouter Forwarding.png

 

If in doubt please ask.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-16-2017 03:43 AM

HP Recommended

Hi

 

The DNS (Domain Name Search) is a server that translates the word "google" into an address like 8.8.8.8; and so if you know the address you do not need DNS.

 

To get access to your printer is likely to be a port forwarding and/or firewall issue.

 

EG: 

IP Address of Hp is 15.72.228.83 (Hewlett-Packard Company) IP Address of Hpinstantink is 52.35.246.106 ( Amazon.com)

 

It may be a setting in your router

Router Firewall.pngRouter Forwarding.png

 

If in doubt please ask.

Was this reply helpful? Yes No
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