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Microsoft Windows 11

Hi can someone help, my computer will connect to wifi but has no internet connection. when i run connection test it says DNS has no response. This has happened since i upgraded broadband and using a new router, i know the router works and outputs are all ok as other devices on the network all have internet connections, my router is set to Dual band so the 2.4 and 5ghz signals are both being sent out. (other devices connected via 5ghz and 2.4 ghz all work in household). have tried many online fixes such as router reset, clearing DNS cache etc with no luck.

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