DPD did not collect my laptop today for repairs.

[Snippy-67]

I first contacted HP via WhatsApp 10 days ago about the loss of my WiFi connection on my laptop. I was given a case number & told to get back once I had set my laptop up via Ethernet connection. I finally was able to get through 3 days ago & they gave me a DPD collection time on 6/8/24 for repairs. I waited in all day & no one has tried to collect my laptop or contact me. I have no way to contact DPD to arrange another collection time. My laptops warranty runs out tomorrow & I’m wondering if this is a deliberate act, so that I’m no longer covered. Can anyone help with any suggestions. 

[Sneha_01 · Accepted solution]

Hi @Snippy-67 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support