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DSN Server Connection problems

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HP Spectre x360 15eb0xxx
Microsoft Windows 10 (64-bit)

DSN server connection problems and tried the HP virtual agent and issues still happening

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Welcome to HP Community


I have gone through your Post and would like to help


Do you have other devices that are connected to the same network?


Please try these steps


  1. Open the command line in Windows (shortcut: Windows key and R), write cmd in the opening line and press enter.
  2. Now enter ipconfig into the open tab and copy the numbers after 'Default gateway' onto the clipboard.
  3. Now copy just the number into your browser’s address field, confirm it, and log into your Router page
  1. Choose 'Internet' in the menu and then click on 'Account information'.
  2. Click on the tab entitled 'DNS server'.
  3. Select 'Use other DNSv4 servers'.
  4. If you want to use Google’s DNS server, for example, write in the boxes by 'Preferred DNSv4 server' and next to 'Alternative DNSv4 server' write This specifies an alternative DNS server, which can be used as a backup in case your desired server fails.

Note: If internet protocol version 6 (IPv6) is used instead of version 4 (IPv4), the IP addresses of the DNS server must be changed. Google’s public DNS IPv6 addresses are:

  • 2001:4860:4860::8888
  • 2001:4860:4860::8844

Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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