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HP Recommended
OMEN Laptop - 17-cb1080nr

Hi all

When trying to pair a bluetooth device with a laptop, a defective window appears on the laptop screen, in which it is not possible to enter data for pairing. The window size is only 2 lines, including the window title. It is not possible to expand the window.((

Reinstalling the bluetooth driver does not solve the problem.

The image of the defective window on the attached screenshot. 

Please suggest a solution to this problem.

 

Thanks in advance! 

BT window screen 2022-12-02_193739.png

1 REPLY 1
HP Recommended

Hello @DeShuri 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before I can say anything ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Audio inputs and outputs>

- Expand <Bluetooth>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.