• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-21-2024 04:30 AM

HP Recommended

My company bough a number of Desk phone HP 4120 but they all failed to power on. I tried power over ethernet because they did not come with power adaptors. Was the whole lot faulty or am missing something?

Category:
1 REPLY 1

‎03-21-2024 06:48 AM

HP Recommended

According to the manual, that model does not come with a power supply.  If it will not power over the Ethernet, then it must not be present on your Ethernet.  Step 3 of the Quick setup

Connect the Ethernet cable into the NET port (left-most
port). If you are not using PoE, also connect an HP 5V
power supply. Caution: A 48V supply, as used by other IP phone
vendors, will permanently damage this phone. Use only a Hewlett-
Packard (HP) 5V external power supply (J9767A)
You will need the J9767A power supply.
OR

I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.