cancel
Showing results for 
Search instead for 
Did you mean: 
Hashir2
New member
1 0 0 0
Message 1 of 2
121
Flag Post

Detachable keyboard not working

HP Recommended
HP envy x2 detachable 15
Microsoft Windows 10 (64-bit)

My keyboard was working properly a few weeks ago but now it is not pairing with my laptop and the charging orange light also not lights up

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,061 1,090
Message 2 of 2
Flag Post
HP Recommended

@Hashir2

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow next steps from here: https://support.hp.com/us-en/product/hp-envy-13-j000-x2-detachable-pc/7277358/document/c03738933/

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation