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Device bluetooth not working

HP Recommended
HP Notebook - 15-ba051wm
Microsoft Windows 10 (64-bit)



Please help. I am trying to get blutooth to work on my Notebook. When I run Settings | Update & Security | Troubleshoot | Additional Troubleshooters| Bluetooth I get the following message:


Device does not have bluetooth

This device does not have bluetooth. Please try using an external adapter ...


I have installed the latest BIOS and bluetooth patches from


If I go to Settings | Devices | Bluetooth and other devices there is NO Bluetooth On/Off switch. If I then go to Add Bluetooth or other device | Bluetooth I get a Couldn't connect error message.


If I go to Device Manager| Network Adapters Bluetooth does not show up (already enable the hidden device).


Any ideas or help would be greatly appreciated.


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Message 2 of 2
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HP Recommended



Below is the link to the product specs page for your notebook.


It does not come with built in bluetooth networking, or that feature would have been listed along with the 802.11b/g/n (1x1) (Miracast compatible), wireless connectivity specification.


Your notebook must have the Realtek RTL8188EE wifi adapter, which is wifi only, not a combination wifi/bluetooth adapter.

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