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Raibarra
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Message 1 of 2
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Device bluetooth not working

HP Recommended
HP Notebook - 15-ba051wm
Microsoft Windows 10 (64-bit)

Hi,

 

Please help. I am trying to get blutooth to work on my Notebook. When I run Settings | Update & Security | Troubleshoot | Additional Troubleshooters| Bluetooth I get the following message:

 

Device does not have bluetooth

This device does not have bluetooth. Please try using an external adapter ...

 

I have installed the latest BIOS and bluetooth patches from

https://support.hp.com/us-en/drivers/selfservice/hp-15-ba000-notebook-pc-series-touch/10862319/model....

 

If I go to Settings | Devices | Bluetooth and other devices there is NO Bluetooth On/Off switch. If I then go to Add Bluetooth or other device | Bluetooth I get a Couldn't connect error message.

 

If I go to Device Manager| Network Adapters Bluetooth does not show up (already enable the hidden device).

 

Any ideas or help would be greatly appreciated.

Thanks

1 REPLY 1
Paul_Tikkanen
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

Below is the link to the product specs page for your notebook.

 

https://support.hp.com/us-en/document/c05301028

 

It does not come with built in bluetooth networking, or that feature would have been listed along with the 802.11b/g/n (1x1) (Miracast compatible), wireless connectivity specification.

 

Your notebook must have the Realtek RTL8188EE wifi adapter, which is wifi only, not a combination wifi/bluetooth adapter.

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