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‎05-13-2019 03:58 AM - last edited on ‎05-13-2019 08:14 AM by Retired

HP Recommended
Product: HP Pavilion 15-n012tx Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Not able to connect to wireless netorks(bluetooth or wifi), further network adapters are not showing up on device manager after formatting.

 

The drivers shown on hp network drivers for this laptop have not  been updated since 2015. Can anyone help me install the correct latest drivers for my system. ?

 

Serial Number - [edited]

Product Number - F2C09PA#ACJ

 

Thanks in advance.

 

4 REPLIES 4

‎05-13-2019 07:13 AM

HP Recommended

Hi:

 

Unfortunately that is a common issue with the Mediatek MT7630E 802.11bgn Wi-Fi and Mediatek Bluetooth 4.0 WLAN adapter your notebook has, and there are no newer drivers.

 

There should be two wifi antenna cables attached to that model wifi card.  Open it up and confirm that there are.

 

The only suggestion I can offer other than buying an external USB wifi adapter, if your notebook does have two antenna cables connected to the wifi card, buy this card on Amazon or eBay.

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0     HP Part # 710661-001

 

Do your search by the HP part number, not the model of the wifi card.

 

Below is the link to the service manual for your notebook.   The wifi card R & R procedure can be found in chapter 5.

 

http://h10032.www1.hp.com/ctg/Manual/c04439615

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‎05-13-2019 11:53 PM

HP Recommended

I would not like to invest any further in this machine, will downgrading the system to windows 8 take care of the situation?

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‎05-14-2019 06:52 AM

HP Recommended

Unfortunately, I couldn't say for sure.

 

If the wifi card hasn't failed on you, then downgrading to W8/8.1 should resolve the problem.

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‎05-16-2019 01:57 AM

HP Recommended

Downgrading to windows 8.1 and installing the relevant drivers did work for a day. But now I'm back up with the same issue, and have no idea how or why is it happening. Do you have any insight on this recurring issue?

 

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