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‎08-08-2019 05:59 AM

HP Recommended
Product: pavilion laptop
Operating System: Microsoft Windows 10 (64-bit)

unable to download or print documents as error reports contain virus when I have checked that they don't.

3 REPLIES 3

‎08-11-2019 04:19 AM

HP Recommended

Hi @Andy117

 

Welcome to the HP Support Community. 

 

Please try these steps - HP PCs - Computer Might Be Infected by a Virus or Malware

 

If the issue still persists, back-up the data and re-install the operating system - 

 

1. Shutdown the computer.

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3. Press F11 once for System Recovery.

4. Choose the Keyboard Layout.

5. Click on Troubleshoot.

6. Go to Recovery Manager and click on System Recovery.

Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎08-15-2019 02:58 AM

HP Recommended

Hi. This solution did not work. Any further suggestions?

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‎08-15-2019 03:35 AM

HP Recommended

@Andy117

 

Try re-installing the operating system using the Windows 10 installation media.

 

Let me know. 

Asmita
I am an HP Employee

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