08-08-2019 05:59 AM
unable to download or print documents as error reports contain virus when I have checked that they don't.
08-11-2019 04:19 AM
Welcome to the HP Support Community.
Please try these steps - HP PCs - Computer Might Be Infected by a Virus or Malware
If the issue still persists, back-up the data and re-install the operating system -
1. Shutdown the computer.
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3. Press F11 once for System Recovery.
4. Choose the Keyboard Layout.
5. Click on Troubleshoot.
6. Go to Recovery Manager and click on System Recovery.
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.
Hope this helps! Keep me posted.
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