Does my laptop have Bluetooth?

[Linothe3rd]

I would like to know if my HP 15 Notebook PC have Bluetooth. I've had this laptop since 2014 or 2015. However I do remeber seeing a bluetooth switch in  the bluetooth settings. However I don't see anything, bit the icon does pop up when I right click on certain things. My laptop specifications are 

Model: 15-1019dx

Product: J9M33NA#ABA

[Lil_Boy_Blue]

Hi

Delete your serial number please.

getmac may list the bluetooth as might msinfo32

C:\>getmac

Physical Address Transport Name
=================== ==========================================================
48-48-48-48-48-27                                            WiFi
48-48-48-48-48-28 Media disconnected     BLUETOOTH

[Linothe3rd]

Hello, thanks for the reply. Could you please explain and be specific on the actions needed to take to find bluetooth on y laptop. Thank you for your time and effort.

[Lil_Boy_Blue]

Hi

For a  J9M33UA

709848-001

Realtek RTL8188EE 802.11bg/n 1x1 WiFi adapter

suggests a 2.4 ghz wifi and bluetooth adapter.

With driver support here...

https://support.hp.com/us-en/drivers/selfservice/hp-15-f000-notebook-pc-series/7137590/model/7582582

[Lil_Boy_Blue]

Hi

NO not really.

The picture says...  WinKey + R and Type msinfo32  

Then a screen, not dissimilar the my picture appears and you navigate the the BlueTooth adapter.

ELSE  WinKey + R and Type cmd.exe pause      THEN

C:\>getmac

Physical Address Transport Name
=================== ==========================================================
48-48-48-48-48-27 \Device\Tcpip_{F}
B0-B0-B0-B0-B0-28 Media disconnected
48-48-48-48-48-28 Media disconnected

C:\>systeminfo

Host Name: LAPTOP
OS Name: Microsoft Windows 10 Home
OS Version: 10.0.17763 N/A Build 17763
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Windows User
Registered Organization:
Product ID: AAOEM
Original Install Date: 28/12/2018, 14:10:18
System Boot Time: 09/02/2019, 11:55:55
System Manufacturer: HP
System Model: HP Notebook
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: AMD64
BIOS Version: American Megatrends Inc. F.20, 14/11/2018
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale:


Network Card(s): 3 NIC(s) Installed.
[01]: Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
Connection Name: WiFi
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]:
[02]: Realtek PCIe FE Family Controller
Connection Name: Ethernet
Status: Media disconnected
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
Hyper-V Requi

[Linothe3rd]

I downloaded the mediatek ralink bluetooth software and installed then restrted. However it won't run becuase it says that Windows 10 doesn't support. Any other ideas??

[Lil_Boy_Blue]

NO.

If you post some of the info from msinfo32, getmac or systeminfo then maybe we would know if you have bluetooth or not.

IT COULD BE BROKEN/MISSING/FAILED.

[Linothe3rd]

 Alright. I took a screenshot of the system info. 

[Lil_Boy_Blue]

Pictures take hours to get approved.

So maybe tomorrow I will be able to view them.

[Linothe3rd]

Sounds Good. Meanwhile I will get a better picture.