• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 247 G8 Notebook PC (47Y97AV)
Microsoft Windows 11

I bought HP 247 G8 Ryzen 3 quad core/ 8gb RAM/ 512gb SSD/ FreeDOS. Model number 6B5R3PA. After purchasing, I installed windows 11 home single language. But there was no wifi. I've tried few tips and tricks with the help of YouTube. But nothing happened. There was only Bluetooth. No Wi-Fi. 

 

How can I solve the problem ? Does this laptop has Wi-Fi ?

 

Please help me.

7 REPLIES 7
HP Recommended

Hi:

 

The parts list for your notebook indicates that it comes with a Realtek RTL8822CE Wi-Fi adapter, or the Realtek AX Wi-Fi adapter.

 

HP PartSurfer

 

Did you install the Wi-Fi driver for the Wi-Fi adapter?

 

If not, here it is:  It's good for either model.

 

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142005.exe

HP Recommended

Does this software resolve my issue ?

HP Recommended

I have no idea if it will or not.

 

If there is a device labeled as a Network Controller with a little ! mark next to it in the device manager under an Other Devices category, then installing the driver will most likely resolve the problem.

 

Did you install any drivers for the Wi-Fi?

 

Windows won't automatically install the driver if your notebook has the Realtek Wi-Fi 6 adapter because that is a pretty new model

HP Recommended

No I didn't install any driver till now. Should I download the driver from the link you have provided ?

HP Recommended

Yes.

 

If you have no network connection on that notebook, download the driver from another PC.

 

Copy it to a USB flash drive, plug the flash drive into your HP 247 G8 Notebook, and you can either run the file from the flash drive or copy the file from the flash drive to your notebook and run it that way.

HP Recommended

Thanks a lot for your immense support. 

 

I have another question related to warranty mismatch. Can you guide me please I have posted the question on forum.

HP Recommended

You're very welcome.

 

I have already replied to your other post.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.