• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
x360
Microsoft Windows 10 (64-bit)

I had to re-install Windows 10 on my HP x360 Laptop. The installation doesn't have network drivers. So, I used another laptop to download the drivers onto a USB stick. When I try to copy the drivers to my X360, it gives a message that says the file can't be copied except without the file properties. When the files are copied to the x360, they don't work! So, how can I get network drivers o my x360?

 

Regards, Jim

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Well, I have restored my X360 with an image I saved with Macrium Reflect. Never did get drivers to download until I connected the X360 to my network. I have a gadget that plugs into a USB port and the other end has an Ethernet port. So, I was able to download directly to the x360.

 

Thanks for all of the help.

 

Regards, Jim

View solution in original post

8 REPLIES 8
HP Recommended

Hi, Jim:

 

If the driver file downloaded correctly, you can run it from the USB flash drive.

 

There is no need to copy the file from the flash drive to your PC.

HP Recommended

Thanks for your reply Paul. Actually the warning about copying without file properties occurs when I try to copy the file from the "download" folder to USB stick. Maybe I should download directly to the stick?

 

Regards, Jim

HP Recommended

You're very welcome.

 

Can you provide the full model number or product number of your notebook and the file number of the wifi driver you are trying to install?

HP Recommended

Model Number is: HP Spectre x360-13t-ac000 CTO

Driver File is: Intel WLAN Driver 21.40.2.2 Rev.P

I go to the Driver download page and enter my serial number. Then I select "All Drivers". The result is a list of drivers of various categories.

 

Regards, Jim

 

PS I downloaded directly to a USB stick, then tried to install directly from the USB stick. Same results.

HP Recommended

Hi, Jim:

 

According to the parts list for that model series, it comes with an Intel 8265 AC wifi adapter.

 

You probably be better off installing the latest wifi driver directly from Intel at the link below.

 

Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters

 

The above driver will install version 20.70.26.2 according to the release notes I attached below.

HP Recommended

I get the same message about copy with no properties. And if I still try to install, it gives a message about using the HP "helper app", and if I execute anyway it hangs up. I probably will quit working this until tomorrow.

 

Best regards, Jim

 

 

 

 

 

HP Recommended

Well, I have restored my X360 with an image I saved with Macrium Reflect. Never did get drivers to download until I connected the X360 to my network. I have a gadget that plugs into a USB port and the other end has an Ethernet port. So, I was able to download directly to the x360.

 

Thanks for all of the help.

 

Regards, Jim

HP Recommended

You're very welcome, Jim.

 

Glad you got things to work again.

 

Cheers,

 

Paul

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.