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- HP Community
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- Notebook Wireless and Networking
- Driver Version may be responsible for Wired and Wireless con...

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03-14-2019 01:57 PM - edited 03-14-2019 03:24 PM
For a very long time my connection wired and wireless was perfect. I went on holiday for 5 days and came back to a bottlenecked connection peaking at about 5mbps download with open wifi signals that have not changed in the time I was gone and the ethernet it runs through is not functional either. It shows a small shield next to the wifi signal though it didn't used to, even though it always has been public. I have updated to the lastest version of both my wireless driver (Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter) and my wired drivers (Realtek PCIe FE Family Controller).
I'm thinking there was a version update to one of these that is not fully accessing the signal? I'm not sure and am not the best at figuring these things out, been trying many different things over the last 3 days.
I've reset all my files exept my personal and have made sure several times that the versions are up to date.
I saw a couple forum post that said these drivers can not work for HP laptops but cannot find a older version to test.
Any help would be great!
Thanks
-Colman
03-16-2019 12:16 PM
@ColmanT
Thank you for posting on the HP Support Community.
Let's try these steps -
Hard Reset:
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery. ( not for Built-in Battery computer )
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)
6) Try to turn on the computer and wait till it boots to windows desktop screen once it's done shut down the computer and follow the next steps.
Set BIOS default and restart:
- Restart your notebook.
- During startup, press F10 repeatedly until the BIOS menu is displayed.
- Once the BIOS menu is displayed, press F9 to restore factory defaults.
- Select Yes to confirm.
- Press F10 to save changes and exit.
- Select Yes to confirm.
- The computer restarts using the default settings and check for the connection.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee