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HP Recommended
HP 250 G1
Microsoft Windows 10 (64-bit)

Hi,

I got an HP 250 G1

Product: H6Q66EA#ABU

Originally apprently come with windows 8, but now I got windows 10.

 

In theory this laptop have a combo wifi + bluethoot card. Also in theory this card support type N networks (5ghz)

but none of this is working. I suspect, is because windows is no reconizing the right drivers on the computer. I search and I try everything  I could but nothing works...

 

I reinstall, and update the drivers, but still im getting this.

 

Also, just for test, I went back to windows 8 and I try to do it there, but I keep getting the same problems. I guess im using the wrong drivers. Any ideas what can I do?

 

At the moment windows is reconaizing the card as an Atheros AR5B93.

 

Thanks...

 

Some images of how windows view the card:

 

Captura01.PNGCaptura.PNG

8 REPLIES 8
HP Recommended

@st0nk 

 

Your machine actually has Ralink RT3290LE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 combination adapter part # 690020-001

 

              https://partsurfer.hp.com/Search.aspx?searchText=H6Q66EA

 

Please download and install

 

         http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72517.exe

 

Regards.

BH
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HP Recommended

Hi, @st0nk 

 

Your notebook has a single band wifi card.

 

There are some Wifi N cards that just work on the 2.4 GHz wifi band, and there are some that work on both the 2.4 and 5.0 GHz wifi bands.

 

No dual band wifi cards were offered in the 250 g1 model series...see page 6 of the attachment.

 

You need this W10 driver for the hardware ID shown in your screenshot.

 

This package contains the driver installation package for the Qualcomm Atheros QCA9000 Series wireless LAN Controller in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71815.exe 

 

If it came with Bluetooth (not seen in your screenshot), you need this W10 BT driver...

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe 

HP Recommended

Thanks for you replay guys, I will try this in a moment....

 

How can I check if I got bluethoot? Thanks

HP Recommended

You're very welcome.

 

Do you see a Bluetooth device manager category in the device manager?

 

If not, then your notebook did not come with Bluetooth, just wifi.

HP Recommended

I tried it the driver @banhien and later the ones @Paul_Tikkanen suggeted

And nothing changed...

Here is more infomartion, is weird, because said like I have N band, also, still not bluethoot

 

C:\Windows\system32>netsh wlan show all

Nombre de interfaz: Wi-Fi

Archivo INF : netathrx.inf
Tipo : Controlador Wi-Fi nativo
Tipos de radio admitidos : 802.11b 802.11g 802.11n
Modo FIPS 140-2 compatible: Sí
Protección de trama de administración de 802.11w habilitada: Sí
Red hospedada admitida: sí
Autenticación y cifrado admitidos en el modo infrastructure:
Abierta Ninguna
Abierta WEP-40bit
Abierta WEP-104 bits
Abierta WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
Definido por el fabricanteTKIP
WPA2-Enterprise Definido por el fabricante
Definido por el fabricanteDefinido por el fabricante
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
Definido por el fabricanteCCMP
WPA2-Enterprise Definido por el fabricante
Definido por el fabricanteDefinido por el fabricante
WPA2-Personal CCMP
Definido por el fabricanteDefinido por el fabricante
Autenticación y cifrado admitidos en el modo ad-hoc:
Abierta Ninguna
Abierta WEP-40bit
Abierta WEP-104 bits
Abierta WEP
WPA2-Personal CCMP
Definido por el fabricanteDefinido por el fabricante
Monitor inalámbrico admitido: Sí (controlador de gráficos: Sí, controlador de Wi-Fi: Sí)


Hay 1 interfaz en el sistema:

Nombre : Wi-Fi
Descripción : Qualcomm Atheros AR5B93 Wireless Network Adapter
GUID : 8577ed8d-5e7d-4b0d-b729-0e93115e1cf9
Dirección física :
Estado : desconectado
Estado de radio : Hardware Activado
Software Activado

Hosted network status : No disponible

 

 

 

 

Captura3.PNG

 

 

 

HP Recommended

Hi, 

 

As you can see from the report, your notebook's WiFi card is only a single band model.

 

Any time you see that the WiFi card description ends in b g n, that means that it is a single bandWiFi adapter. 

 

Dual band N adapters end with an a b g n  description.

 

 

..

HP Recommended

and also I dont have bluethoot, right?

HP Recommended

That's correct. 

 

Your notebook does not have Bluetooth. 

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