cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
4 2 0 0
Message 1 of 3
125
Flag Post

Driver installation problems

HP Recommended
HP Laptop 15s-fq2024nq
Microsoft Windows 10 (64-bit)

I downloaded and installed the drivers for my laptop, 15s-fq2024nq, from here: https://support.hp.com/en-en/drivers/selfservice/hp-15-f2000-laptop-pc-series/35900344/model/ 2100381726. However, I can't connect to the wi-fi network, the touchpad doesn't work and there are probably other components that don't work but I haven't discovered yet.

Please help!

Thanks!

2 REPLIES 2
HP Support Agent
HP Support Agent
27,729 27,714 1,831 2,471
Message 2 of 3
Flag Post
HP Recommended

@RobertRomania

 

I reviewed your post and I understand that you are facing issues installing the drivers on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact issue you are facing?

Why are you installing the drivers?

 

Meanwhile, I recommend you perform a system restore back to the date when everything was working fine on the computer.

 

Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Author
New member
4 2 0 0
Message 3 of 3
Flag Post
HP Recommended

The laptop is new, I just bought it, without Windows installed. And because the network card was not recognized by windows, it could not make its own updates, hence the rest of the problems. In the meantime, I solved the problem, found a solution among the posts in the HP community. Thanks anyway for answering my question.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation