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- Re: Driver not installed
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12-13-2019 05:17 AM - edited 12-13-2019 05:19 AM
Network controller, PCI Data Acquisition and signal processing controller, PCI Encryption/Decryption Controller and SM Bus Controller i need the driver
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Accepted Solutions
12-13-2019 11:03 AM
Found the driver for the PCI Data...
https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71262.exe
Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted...
[Manufacturer]
%INTEL%=INTEL, NTamd64
[INTEL.NTamd64]
%PROCSNB.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0103
%PROCIVB.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0153
%PROCHSW.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0C03
%PROCHSW.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0A03
%PROCHSW.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0D03
%PROCBDW.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_1603
%PROCSKL.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_1903
%PROCCHT.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_22DC
12-13-2019 05:58 AM
Hello, for beginning you can use HP Support Assistant to update all drivers (except the BIOS).
If you don't have HP Support Assistant you can install it here:
https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95226.exe
If your problem is not resolved, you can find drivers for your PC here:
You have install Windows 8.1 on your PC? Your original software is not Windows 10?
I am Expert from French Community, and I am doing my best to help you with your question.
12-13-2019 07:11 AM
Hi, @luthfan13
If the HP support assistant doesn't find any drivers, since your notebook is supposed to be running W10...
See if these W8.1 drivers work for the device descriptions you posted:
First install the smbus controller driver and restart the PC.
https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71260.exe
PCI Data Acquisition and signal processing controller:
https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71638.exe
PCI Encryption/Decryption Controller:
https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71264.exe
Network controller:
https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72927.exe
Bluetooth:
https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70725.exe
If you need the graphics driver, see if this one works...
12-13-2019 09:44 AM
You're very welcome.
Please post the hardware ID for the Network Controller device because the parts list for your notebook indicates that it comes with a Broadcom wifi adapter and the W8.1 driver I posted for it should have worked.
sp71638 should have installed the PCI Data Acquisition...device.
Use this guide for how to find the hardware ID for a device...
https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/
You will have to live without the PCI Data Acquisition device being installed.
12-13-2019 10:53 AM - edited 12-13-2019 11:03 AM
Hi:
The images are fine.
OK...so HP put an equivalent but different model wifi card in your notebook.
Here are the drivers you need for the Realtek wifi/Bluetooth adapter...
https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91514.exe
https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98266.exe
I explored the contents of the driver file I posted for the PCI Data device, and there is no driver support for the hardware ID you posted.
12-13-2019 11:03 AM
Found the driver for the PCI Data...
https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71262.exe
Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted...
[Manufacturer]
%INTEL%=INTEL, NTamd64
[INTEL.NTamd64]
%PROCSNB.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0103
%PROCIVB.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0153
%PROCHSW.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0C03
%PROCHSW.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0A03
%PROCHSW.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0D03
%PROCBDW.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_1603
%PROCSKL.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_1903
%PROCCHT.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_22DC
12-14-2019 01:17 PM
Hello @Paul_Tikkanen , thank you very much for your help in this difficult topic!
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