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luthfan13
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Message 1 of 11
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Solved!

Driver not installed

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14-am008tu
Microsoft Windows 8.1 (64-bit)

Network controller, PCI Data Acquisition and signal processing controller, PCI Encryption/Decryption Controller and SM Bus Controller i need the driver

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Fanordi
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Message 2 of 11
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Hello, for beginning you can use HP Support Assistant to update all drivers (except the BIOS). 
If you don't have HP Support Assistant you can install it here: 

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95226.exe

 

If your problem is not resolved, you can find drivers for your PC here: 

https://support.hp.com/us-en/drivers/selfservice/hp-14-am000-notebook-pc-series/10862182/model/11623...

 

You have install Windows 8.1 on your PC? Your original software is not Windows 10? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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Paul_Tikkanen
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Message 3 of 11
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Hi, @luthfan13 

 

If the HP support assistant doesn't find any drivers, since your notebook is supposed to be running W10...

 

See if these W8.1 drivers work for the device descriptions you posted:

 

First install the smbus controller driver and restart the PC.

 

https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71260.exe

 

PCI Data Acquisition and signal processing controller:

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71638.exe

 

PCI Encryption/Decryption Controller:

 

https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71264.exe

 

Network controller:

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72927.exe

 

Bluetooth:

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70725.exe

 

If you need the graphics driver, see if this one works...

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72651.exe

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luthfan13
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Message 4 of 11
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thanks for your reply. but some notif like network controller and PCI Data Acquisition still comes up. and needs to install.
i need windows 8.1 because my work.
there is other way to fix it?

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Paul_Tikkanen
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You're very welcome.

 

Please post the hardware ID for the Network Controller device because the parts list for your notebook indicates that it comes with a Broadcom wifi adapter and the W8.1 driver I posted for it should have worked.

 

sp71638 should have installed the PCI Data Acquisition...device.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

You will have to live without the PCI Data Acquisition device being installed.

 

 

 

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luthfan13
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Message 6 of 11
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PCI Data AcquisitionPCI Data Acquisition  network controllernetwork controller

sorry for my bad images. i took this pict with my phone.

that's the hardware ids for PCI Data Acquisition and network controller.

Thanks.

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Paul_Tikkanen
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Message 7 of 11
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Hi:

 

The images are fine.

 

OK...so HP put an equivalent but different model wifi card in your notebook.

 

Here are the drivers you need for the Realtek wifi/Bluetooth adapter...

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91514.exe

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98266.exe

 

I explored the contents of the driver file I posted for the PCI Data device, and there is no driver support for the hardware ID you posted.

 

 

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Paul_Tikkanen
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Message 8 of 11
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Found the driver for the PCI Data...

 

https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71262.exe

 

Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted...

 

[Manufacturer]
%INTEL%=INTEL, NTamd64

[INTEL.NTamd64]
%PROCSNB.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0103
%PROCIVB.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0153
%PROCHSW.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0C03
%PROCHSW.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0A03
%PROCHSW.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_0D03
%PROCBDW.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_1603
%PROCSKL.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_1903
%PROCCHT.DeviceDesc% = DptfCpu,PCI\VEN_8086&DEV_22DC

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Fanordi
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Message 9 of 11
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Hello @Paul_Tikkanen , thank you very much for your help in this difficult topic!

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

luthfan13
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Message 10 of 11
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Thanks for your support @Paul_Tikkanen now win8.1 can running well on my notebook.

Thanks and regards.

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