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‎09-29-2020 05:05 PM

HP Recommended
Product: Notebook Core i3
Operating System: Microsoft Windows 10 (64-bit)

Dropouts frequently on Zoom with wifi. Only happens on this computer. Does not happen when connected to modem with ethernet cable. Wifi fine when not Zoom. Dropouts last a few seconds.

1 REPLY 1

‎10-02-2020 09:03 AM

HP Recommended

@roryjohnston

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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