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10-03-2022 04:17 AM
Product: HP EliteBook 840 G8 Notebook PC IDS Base Model
Operating System: Microsoft Windows 10 (64-bit)
My HP Elitebook 840 G8 losses wifi network frequently.
The same behaviour I've seen on my collegues' laptops.
This really frustrates me, especially taking into account that this is a business laptop which presumes a lot of business video calls.
5 REPLIES 5
10-03-2022 04:25 AM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Network adapters>
--->>> Send screenshot
(3) Please report your results
10-04-2022 06:39 AM
Please find the requested data attached.
|OS Name||Microsoft Windows 10 Pro|
|Version||10.0.19044 Build 19044|
|Other OS Description||Not Available|
|OS Manufacturer||Microsoft Corporation|
|System Model||HP EliteBook 840 G8 Notebook PC|
|System Type||x64-based PC|
|Processor||11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz, 2611 Mhz, 4 Core(s), 8 Logical Processor(s)|
|BIOS Version/Date||HP T76 Ver. 01.06.02, 12/08/2021|
|Embedded Controller Version||48.51|
|BaseBoard Version||KBC Version 30.33.00|
|Secure Boot State||On|
10-04-2022 06:57 AM
(1) Create Windows system <restore point>
(2) Download and install BIOS Update
HP BIOS and System Firmware
|01.10.00 Rev.A||62.2 MB||Aug 9, 2022||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
Intel Management Engine Driver
|2126.96.36.19969 Rev.A||275.3 MB||Apr 20, 2022||Download|
Intel Serial IO Driver
|30.100.2129.8 Rev.A||1.1 MB||Oct 14, 2021||Download|
(6) Restart Windows
(7) Visit --->>> Intel Wi-Fi Site
- Download and install WiFi-22.160.0-Driver64-Win10-Win11.exe driver
(8) Reboot Windows
(9) Test your notebook
(10) Please report your results
10-05-2022 02:23 AM
I don't want to point on the elephant in the room, but if your collegues have the same problem, maybe your WLAN is the issue? Try first with e.g. an USB WLAN Adapter or with another model of Notebook, and if the problem persists, your WLAN is the cause.
I had the same issue, and it was a combination of the Realtek RTL8822ac WLAN Card and the newest 6th Gen Wi-Fi Ubiquity U6 Access Points. When I used the normal access points without AX, everything was fine.
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