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HP Recommended
HP EliteBook 840 G8 Notebook PC IDS Base Model
Microsoft Windows 10 (64-bit)

My HP Elitebook 840 G8 losses wifi network frequently.

The same behaviour I've seen on my collegues' laptops.

This really frustrates me, especially taking into account that this is a business laptop which presumes a lot of business video calls.

 

Please advise.

Thank you

5 REPLIES 5
HP Recommended

Hello @Vitalii325 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

 

Version

 

System Model

 

System SKU

( equals HP product number (p/n) )

 

Processor

 

BIOS Version/Date

 

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Hello @Ub6424

Please find the requested data attached.

 

OS NameMicrosoft Windows 10 Pro
Version10.0.19044 Build 19044
Other OS Description Not Available
OS ManufacturerMicrosoft Corporation
System NameEPGBLONW0124
System ManufacturerHP
System ModelHP EliteBook 840 G8 Notebook PC
System Typex64-based PC
System SKU26D60AV
Processor11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz, 2611 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/DateHP T76 Ver. 01.06.02, 12/08/2021
SMBIOS Version3.3
Embedded Controller Version48.51
BIOS ModeUEFI
BaseBoard ManufacturerHP
BaseBoard Product880D
BaseBoard VersionKBC Version 30.33.00
Platform RoleMobile
Secure Boot StateOn

 

Vitalii325_0-1664886967295.png

 

 

HP Recommended

Hello @Vitalii325 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP BIOS and System Firmware

01.10.00 Rev.A62.2 MBAug 9, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Intel Management Engine Driver

2212.15.0.2669 Rev.A275.3 MBApr 20, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.A1.1 MBOct 14, 2021Download

 

(6) Restart Windows

(7) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.160.0-Driver64-Win10-Win11.exe driver

ub6424_3-1664888122105.png

 

(8Reboot Windows

(9Test your notebook

(10Please report your results

HP Recommended

Hello Vitali,

 

I don't want to point on the elephant in the room, but if your collegues have the same problem, maybe your WLAN is the issue? Try first with e.g. an USB WLAN Adapter or with another model of Notebook, and if the problem persists, your WLAN is the cause.

 

I had the same issue, and it was a combination of the Realtek RTL8822ac WLAN Card and the newest 6th Gen Wi-Fi Ubiquity U6 Access Points. When I used the normal access points without AX, everything was fine.

HP Recommended

Hi LogitComputer,

 

All my collegues works from home.

I mean each from their own house 🙂

 

As for me, I tried with different internet providers and access points.

So I do not think this is an external problem.

 

Regards,

Vitalii

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.