Envy x360 wifi issue

[DB210]

Hi, I have a wifi issue with my HP Envy x360. Wifi can not connect randomly and I have to go to windows settings/troubleshoot and reset my wifi adapter to have internet connection again. I have this problem almost every day. I tried to update the network driver in device manager, but it says it's already updated (realtek RTL8852AE Wifi 6 802ax PCIe). I tried to update the bios but couldn't. When clicking on HP's Software and Drivers page, the waiting logo keeps spinning for hours without letting me access to any driver or bios update. My bios version is AMI F.06, 2021-07-28. My high speed internet works fine on all other devices at home like cellphone, pc and tv without disconnecting, so the problem is not the router. Only my HP laptop have this wifi problem and it is 2 meters away from the router. What can I do to fix the problem permanently? Thanks

[ub6424]

Hello @DB210 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current (basic) system configuration.

We will first perform basic updates and then look at the wireless module ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[DB210]

Hi, thanks for your reply. Here are the info :

[ub6424 · Accepted solution]

Hello @DB210 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.08 Rev.A

20.7 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(6) Reboot Windows

(7) Test your notebook and wireless connection

(8) Please report your results

[DB210]

Hi,

After doing the bios update and the wifi driver update, it seems to solve the problem! Thanks alot!

[ub6424]

---

@DB210 wrote:

Hi,

After doing the bios update and the wifi driver update, it seems to solve the problem! Thanks alot!

---

Hello @DB210 

You're welcome !

Good luck