Erratic internet connection?

[jomisam]

The general issue is occasional erratic internet reception - most of the time it seems OK, but happens enough to be frustrating

Sometimes the internet connection wont come up.  When this happens, sometimes switching from 5G to 2.4 or vice versa works to reestablish, sometimes not.  Sometimes a diagnostic says incorrect ip? address and sometimes the suggested fix helps.  Sometimes rebooting helps, sometimes not, sometimes shutting down and coming back later helps.

Sometimes, it is working OK and then when I switch to another website, the site won't come up (the little icon just goes round and round and nothing happens or after awhile, the site pops on all of a sudden.  Sometimes something similar happens when within a website.  I will pull up an article or two and it's fine.  Then I will try to pull up another article and again, the little icon goes round and round and nothing comes up.  Basically have to shut down and start over.

I have run the HP network diagnostic & hardware diagnostic multiple times and supposedly OK.  I don't have this problem on my desktop or my old laptop, just this one and it's less than a year old.  Is there any other diagnostics or ?

[Nal_NR]

Hi @jomisam,

Welcome to the HP Support Community. 

I'd like to help!

Follow the steps below and see if that helps-

1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
    
2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
    
3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
    
4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

That said, The best way to resolve the issue is by using the HP Guided Troubleshooter: Click here

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!