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GeorgeBischoff
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Solved!

Error: Wireless capability is turned off.

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HP 15-r062tu Notebook PC
Microsoft Windows 7 (64-bit)

My wireless network connection is turned off continiously.

 

I have tried almost everything I could find on the internet such as: 

 

1. installing again, Windows 7, 64-bit  Ultimate on it.

 

2. Checking my BIOS for wireless adapter is disabled BUT ITS NOT.

-

3 Using the troubleshooter it says Wireless capability is turned off.

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4. Uninstalled & re-installed the the latest Ralink driver obtained from manufacturer's site.

 

5. Un-checked the option under Power management  saying  ALLOW  PC TO TURN OFF THIS DEVICE TO SAVE POWER.

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6. My Windows mobility center's toggle button for wireless gets just grayed out when I restart my PC. (otherwise it is working)

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7. My laptop doesnot have a wireless toggle button. 

MY SYSTEM SPECS

-

I have HP HP 15-r062tu Notebook PC (Serial No: [Personal Information Removed]

 

Please Suggest.

Capture.PNGUntitled.jpg

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GeorgeBischoff
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Message 6 of 6
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Finally, I installed windows 10, 64-bit on my laptop.

 

To my surprise my laptop Wi-Fi signals appeared immediately. Even the Wi-Fi key is working fine and turning Wi-Fi on and off when I press it.

 

So, after much troubleshooting the problem is finally RESOLVED and I am happy.

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Paul_Tikkanen
Level 21
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Message 2 of 6
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Hi:

 

The only suggestion I can offer would be to install the HP connection manager, restart the PC and see if you can turn on the wifi using the connection manager software.

 

This package provides the HP Connection Manager for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp66501-67000/sp66531.exe

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GeorgeBischoff
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Untitled.jpg

 

 

thank you  

 

Sir..i tried it, but still same problem.

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Paul_Tikkanen
Level 21
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136,363 91,025 20,973 28,060
Message 4 of 6
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You're very welcome.

 

Sorry that didn't work.

 

Unfortunately, I don't have any other suggestions for you to try.

 

It could be a hardware issue where the wifi radio has quit working.

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GeorgeBischoff
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I appreciate that 

 

 

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GeorgeBischoff
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Message 6 of 6
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Finally, I installed windows 10, 64-bit on my laptop.

 

To my surprise my laptop Wi-Fi signals appeared immediately. Even the Wi-Fi key is working fine and turning Wi-Fi on and off when I press it.

 

So, after much troubleshooting the problem is finally RESOLVED and I am happy.

View solution in original post

Was this reply helpful? Yes No
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