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‎04-25-2021 04:51 AM

HP Recommended
Product: Paviilion HP 15 i3
Operating System: Microsoft Windows 10 (64-bit)

Hi, I keep getting an error message on one 'users' side of our laptop. I have taken a photo of it, it revolves around, between two screens, I have attached both photos. 

 

Can anyone help please?

 

What do they mean?IMG_20210424_191032_345.jpgIMG_20210424_191035_006.jpg

9 REPLIES 9

‎04-25-2021 05:11 AM

HP Recommended

Hello
but when exactly do you receive this message
The image just shows a shortcut, and the error mentions that an application is missing
so is it when you click on the shortcut?

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>Attention
A bios update, as well as various manipulations that can be proposed here, is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it

Please remember to mark the answers this can help other users
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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎04-25-2021 05:19 AM

HP Recommended

Thanks for the reply, it is not on my user account, my other half, who is not that aux fait with computers!! He thought it was on his **bleep** account, but he does listen to quite a lot of youtube videos. I have just done a search, and is it to do with a speaker?  

 

I have tried to ascertain when it happens, but it is difficult!

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‎04-25-2021 05:21 AM

HP Recommended

You are not able to 'click' on it, as soon as you move the mouse, it disappears! (just seen that his specific email account has been deleted, but hope it still makes sense).

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‎04-25-2021 05:21 AM

HP Recommended

I had not seen the first image
the question remains for the second image!

--------------------------------------------------
this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

and for a laptop:

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Give the full version of windows
for windows 10 type winver in the search box

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was this reply helpful , or just say thank you ? Click on the yes button
>Attention
A bios update, as well as various manipulations that can be proposed here, is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎04-25-2021 05:56 AM

HP Recommended

Ok, first the two messages seem to be displayed, alternately, as soon as you move the mouse, they go. I will try to get some clearer info, when my partner logs on next, may be later today.

 

I believe I have Windows 10. Is the SKU number what you want? It is 9HJ75EA#ABU. I cannot see a serial number anywhere, and have tried searching for it, but no luck yet.

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‎04-25-2021 05:58 AM

HP Recommended

It is Windows 10 home, version 2004

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‎04-25-2021 05:59 AM

HP Recommended

https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/win32bridge-server-probl...

 

see this, it might be related to Cortana

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-cs3000-laptop-pc-series/29133460/mod...

for the network problem, tried updating the driver

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button
>Attention
A bios update, as well as various manipulations that can be proposed here, is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
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‎04-25-2021 08:58 AM

HP Recommended

Hi,
Just download files from this link.

Don't forget to mark as solution for this question.

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‎04-29-2021 07:37 AM

HP Recommended

Thanks for replies so far. Have tried:

"https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/win32bridge-server-prob...see this, it might be related to Cortana"

 

 Have reset Cortana, on both users sides, have yet to see if it has resolved the issues.

 

Realtek is something to do with the speakers on my laptop......... have just discovered......

 

Will post again in a couple of days if problem has been resolved. 

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