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HP Recommended
HP Notebook - 15-db1902ng
Microsoft Windows 10 (64-bit)

When i want to connect internet via lan to laptop, then its shows as like this * The connection was closed by the remote computer*

Please solve the problm as soon as possible

.

For clear my question, i've attached pic of prblmCapture.PNG

3 REPLIES 3
HP Recommended

Hi

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

 

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

Post some of the info please.  The first block are more relevant.

 

 

HP Recommended

As you've said to run as .bat, i've done that work and this result was showen to me

Capture 01.PNGCapture 02.PNGCapture 03.PNGCapture 04.PNGCapture 05.PNGCapture 06.PNGCapture 07.PNGCapture 08.PNG

 

Now, can you tell me that what is solution for that problem???

HP Recommended

Hi

You have an ethernet adapter, it seems to be installed with a driver, all is correct.

 

The cable is known to be good?

 

Typical values could be...

ipconfig -all

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : BB-BB-BB-BB-BB-28
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : 
IPv4 Address. . . . . . . . . . . : 192.168.0.31(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 
DHCPv6 Client DUID. . . . . . . . : 
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4

NetBIOS over Tcpip. . . . . . . . : Enabled

 

Network PolyGlot.pngEth IPv4.png

 

So I think you need to ensure you have chosen AUTO for network addresses or specified your own correctly.

 

ping 127.0.0.1       is a self test of an adapter (disable WiFi)

ping 192.168.0.1   is to the router/modem (192.168.1.1)

ping bbc.co.uk       is obvious.

 

If in doubt please ask.

 

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