Ethernet connected/Dropping internet

[SharkyCA1]

Hello,

The problem I am experiencing is "internet dropping" I am connected through the "ethernet RJ45 connection" I like to keep my "wifi" turned off when I am connected in this way, distance to my hub is less than 10'.

Problem presents itself when I am online connected to a gaming site (PokerStars) and suddenly the Internet is gone...This also happens when I am browsing (Opera) and switch from one window to another error "page not available no internet"

It has become a real annoyance. 

[The_Fossette]

@SharkyCA1,

Welcome to the HP Support Community!

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/product/hp-pavilion-500-000-desktop-pc-series/5358992/model/5371493/doc...

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SharkyCA1]

i really believe it is a Windows 10 problem, my connections are all good but internet continues to drop out.

Seems most evident when switching between tabs in my browser, perhaps even a browser problem.

Sorry it took a while for me to respond.

[The_Fossette]

@SharkyCA1,

I recommend you perform a system reset on the computer following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04742289

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SharkyCA1]

Your suggestion to "reset Windows" seems a little drastic to me, would you not first "uninstall & re-install" the network card?

My first use of pc's was with Dos 2.0 I suspect you were not yet born, sorry if I offend you but before resetting the operating system I think you may first look at the components & drivers!

Thanks for your feedback but no thanks!

[The_Fossette]

@SharkyCA1,

Yes, I absolutely agree with you and the article I shared in the first post step 5 asks you to uninstall and reinstall the network drivers. Step 6 talks about updating the network drivers. It looks like you have not followed the steps suggested in that article.

I recommend you follow all the steps in the article I have shared in my first post and check if it helps.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SharkyCA1]

---

@The_Fossette wrote:

@SharkyCA1,

Yes, I absolutely agree with you and the article I shared in the first post step 5 asks you to uninstall and reinstall the network drivers. Step 6 talks about updating the network drivers. It looks like you have not followed the steps suggested in that article.

I recommend you follow all the steps in the article I have shared in my first post and check if it helps.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

---

I did all the steps in your first post and more! The necessity to reset Windows is a drastic measure as the version of Windows 10 that was initially loaded was somewhere around 1703 and I am now running 1809, as you are probably aware Windows 10 has had a lot of issues!

Sorry if I was less than polite in my last post but Windows 10 has been a DISASTER !

[The_Fossette]

@SharkyCA1,

If you follow all the suggested steps then the only option is to perform a reset on the computer. I recommend you perform a reset and I check if it helps.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SharkyCA1]

I suspect it has to do with something else as my modem log has the following errors:

DNS name resolution errors 

I have done all the steps in the link below as well as a "Modem" reset" and over an hour on live chat with Bell!

https://support.microsoft.com/en-ca/help/10741/windows-fix-network-connection-issues

[The_Fossette · Accepted solution]

@SharkyCA1,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!