• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-02-2022 02:56 PM

HP Recommended
Product: HP 2000-2b19WM Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

When I plug in the CAT6 Ethernet cord into my laptop and test the Internet speeds, they are very very slow. I will do the same thing with my wife's laptop which is newer and her speeds are very high. With the WiFi connection my speeds are where they should be. It's just the Ethernet connection speeds that are slow and I can't figure out why.

Category:
1 REPLY 1

‎06-02-2022 04:06 PM

HP Recommended

@Fields769 

 

The specs of your machine is

 

              https://support.hp.com/au-en/document/c03619178

 

It ONLY has  10/100BASE-T Ethernet LAN (RJ-45 connector) that why it's slow. It also ONLY has  3 Universal Serial Bus (USB) 2.0 ports. My machine has USB 3.0 ports therefore I can use

 

            https://www.amazon.com.au/Anker-Aluminum-Portable-Gigabit-Ethernet/dp/B00PC07T02

 

And I've got 2 more USB 3.0 ports. In your case, you won't get much with USB 2.0 port. You may want to try.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.