Ethernet port not working, doesn't detect cable

[jkmlee]

Hi,

I just got a brand new laptop yesterday, a HP Probook 430 G6 running Windows 10 Pro 64 bit.

I can connect to the internet via WiFi, but I can't connect with the Ethernet port. I have tried several different cables and updated all the systems and drivers, but it still just says "Network cable unplugged". When I try to use the Diagnostics and Troubleshooting, it just comes up with "An Ethernet cable is not properly plugged in or might be broken" even though I have tried several cables that work on other computers.

What can I do to make the Port work? Or is it simply faulty?

Thanks 

[Lil_Boy_Blue]

Hi

Try the command   getmac

C:\>getmac

Physical Address Transport Name
=================== ==============
48-48-48-48-27 \Device\Tcpip_{WiFi}
B0-BB-AA-DD-EE-28 Media disconnected {Ethernet}
48-48-48-48-48-28 Media disconnected {BlueTooth}

CABLE

C:\>getmac

Physical Address Transport Name
=================== =============
48-48-48-48-27 \Device\Tcpip_{WiFi}
B0-BB-AA-DD-EE-28 {Ethernet}
48-48-48-48-48-28 Media disconnected {BlueTooth}

Now Disable the WiFi and PING 127.0.0.1  and  13.107.4.52

C:\>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\>ping 13.107.4.52

Pinging 13.107.4.52 with 32 bytes of data:
Reply from 13.107.4.52: bytes=32 time=17ms TTL=118
Reply from 13.107.4.52: bytes=32 time=14ms TTL=118
Reply from 13.107.4.52: bytes=32 time=15ms TTL=118
Reply from 13.107.4.52: bytes=32 time=15ms TTL=118

Ping statistics for 13.107.4.52:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 17ms, Average = 15ms

C:\>netsh lan show interfaces

The Wired AutoConfig Service (dot3svc) is not running.

Please post the results.

[jkmlee]

Hi Lil_Boy_Blue,

Here's what I got:

C:\Users\jerem>getmac

Physical Address Transport Name
=================== ==========================================================
FC-77-74-5A-94-57 \Device\Tcpip_{56AAD144-DEEE-4F4B-B780-A34CEF600EBE}
E4-E7-49-4A-C7-7A Media disconnected
FC-77-74-5A-94-5B Media disconnected

*I turned off the WiFi

C:\Users\jerem>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\jerem>ping 13.107.4.52

Pinging 13.107.4.52 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 192.168.0.11: Destination host unreachable.
Request timed out.

Ping statistics for 13.107.4.52:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),

C:\Users\jerem>netsh lan show interfaces

The Wired AutoConfig Service (dot3svc) is not running.

[Lil_Boy_Blue]

Hi

So either it working, you got a ping, 1 out of 4 for the internet beacon,

Ping statistics for 13.107.4.52:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),

OR it is not.

So next is (trimmed it down a lot)...

C:\>ipconfig -all

Windows IP Configuration

Host Name . . . . . . . . . . . . : laptop

Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : B......28
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

IPv4 Address. . . . . . . . . . . : 192.168.0.111(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 1.1.1.1
8.8.8.8

Wireless LAN adapter WiFi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
Physical Address. . . . . . . . . : 48.....27
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

So you need to make sure the Ethernet port has some values like....

IPv4 Address. . . . . . . . . . . : 192.168.0.111(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4

#####

[jkmlee]

Thanks for the reply once again.

I tried the ping 13.107.4.52 and now I don't get any pings back.

Still haven't had any luck playing around with the Ethernet settings. 

Here are the results from the ipconfig:

C:\Users\jerem>ipconfig -all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-6B6TJ10
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : E4-E7-49-4A-C7-7A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
Physical Address. . . . . . . . . : FC-77-74-5A-94-58
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4
Physical Address. . . . . . . . . : FE-77-74-5A-94-57
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : unimelb.edu.au
Description . . . . . . . . . . . : Intel(R) Wireless-AC 9560
Physical Address. . . . . . . . . : FC-77-74-5A-94-57
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : FC-77-74-5A-94-5B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

[Lil_Boy_Blue]

Hi

I suggest 3 pings....

ping 127.0.0.1 is a loopback on the adapter it self, showing it it's there (sometimes when a WiFi is also present you can get a return for which adapter?)

Next is to the Router/Modem Default Gateway, 192.168.0.1 for me, yet again the presence of 2 adapters can muddy the waters.

Last is somewhere outside your home network like ping bbc.co.uk

Laptop:~ # ping bbc.co.uk
PING bbc.co.uk (151.101.64.81) 56(84) bytes of data.
64 bytes from 151.101.64.81 (151.101.64.81): icmp_seq=1 ttl=57 time=18.7 ms
64 bytes from 151.101.64.81 (151.101.64.81): icmp_seq=2 ttl=57 time=18.6 ms
64 bytes from 151.101.64.81 (151.101.64.81): icmp_seq=3 ttl=57 time=16.5 ms
64 bytes from 151.101.64.81 (151.101.64.81): icmp_seq=4 ttl=57 time=13.8 ms
^C
--- bbc.co.uk ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3005ms
rtt min/avg/max/mdev = 13.836/16.942/18.783/2.003 ms

The above is SuSE response rather than a Microsoft one, looks slightly different.

AND the correct ping is important, this one was was a disaster....

PING hp.com (15.73.192.108) 56(84) bytes of data.
^C
--- hp.com ping statistics ---
45 packets transmitted, 0 received, 100% packet loss, time 45044ms