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Oss1
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Every time I on the laptop wifi option is missing sometime it does appear but many time it doesn't.

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Example: Pavilion 65XXHP Notebook - 15q-ds0017tu
Microsoft Windows 10 (64-bit)

I have almost tried everything till resetting my laptop but it didn't work. Please request someone to help.

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praveen196
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@Oss1 Welcome to HP Community!

 

I understand that the wifi option is missing.

 

To resolve this issue, download and install the appropriate SoftPaq to update the Realtek driver:

 

https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95797.exe

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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Oss1
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It didn't work sir 😔😔

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praveen196
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@Oss1

 

I understand your concerns.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Have a nice day!!

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praveen196
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@Oss1

 

This post is with reference to the thread you had recently created on our HP Support Community.

 

I would like to know if the information shared was helpful. If not, let us know. We will take this forward.

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

 

 

Cheers 🙂 

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Oss1
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No solution 

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praveen196
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@Oss1

 

I understand your concerns.

 

Please perform the below steps and check.

 

Step 1 Network Troubleshooter - 

1) In the search box, type and open "Troubleshooter". 

2) Click on "Network and Internet". 

3) Click on "Internet Connections".  

 

Step 2 Run Network commands - 

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes. 

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem: 

Type netsh winsock reset and press Enter. 

Type netsh int ip reset and press Enter. 

Type ipconfig /release and press Enter. 

Type ipconfig /renew and press Enter. 

Type ipconfig /flushdns and press Enter. 

 

Step 3 Re-install the Network Adapter - 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results. 

2) In Device Manager, select Network adapters > the network adapter name. 

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall. 

4) Restart the computer.  

 

Have a nice day!!

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Oss1
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Thanks for the support. There was a hardware problem in my laptop which has been fixed now.

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praveen196
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@Oss1

 

Thank you for the update.

 

We are happy to hear that the issue was fixed.

 

In the future, if you have any other concerns. Please get back to us. We will get back to us. We will assist you.

 

Have a nice day!!

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