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HP Recommended
15-bc550na
Microsoft Windows 10 (64-bit)

Hello. I have had my laptop for almost a year now, and I'm not sure if I have a warranty on it or not (It was bort new as a gift for me). But everything seems to be braking. My internal fan is going, my CPU is at 100% almost all the time, every game I play is lagging, even flash games and I can only have 2 things open, like Discord and Crome. I have done a virus scan 3 different times and I do not have one. My WIFI does not seem to work very well ether, and it works fine for everyone else and on my phone. I have tried to restart it and even factory reset it (or whatever it is called) and nothing seems to work, I have more than enough space in memory as I have a 2tb hard drive and everything is on there. I also don't have any updates that need to be done. I love my little laptop and I really do not want to have to get another so if there is anything I can do to make it work again then please feel free to tell me. Thank you for taking the time to read this. Have a lovely day.

1 REPLY 1
HP Recommended

Hi@RavenJ1, Welcome to HP Community!

 

Let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

  • Turn off the computer. 
  • Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 
  • Unplug the AC adapter from the computer. 
  • Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 
  • Press the Power button to turn on the computer. 
  • If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

Second, you can check if there is Bios update available for your PC, here is the link to download. 

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  4. Click Extensive Test.
  5. Click Run once, or Loop until error.
    While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

   NOTE:

If the diagnostics are not available when using the F2 menu, run the HP PC Hardware Diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see Testing from an external USB device.

 

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE (Scroll to the bottom for more options)

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

 

For more information HP Notebook PCs - Computer Game Locks Up or Freezes (Windows) LInk 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

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